- Courses Details
ITIL® 4 Strategist: Direct, Plan & Improve
- Quizzes No
- Skill level Advance
- Language Bangla
- Duration 17:04:15 H
Course DescriptionThe module – which is applicable to both ITIL® Strategic Leader and Managing Professional streams – supports anyone involved in directing or planning action based on a defined strategy and in continual improvement. This material is not about leadership skills existing only at the top; wherever a person is in their organization or career, there is something they need to plan, direct, and improve.
- Understand the key concepts of Direct, Plan, and Improve
- Understand the role of governance, risk, and compliance (GRC) and how to integrate with the service value system (SVS)
- Understand how to use the key principles and methods of measurement and reporting in directing, planning, and improvement
- Understand the differences between value streams and practices while learning how to select and use the appropriate techniques to direct, plan, and improve them
***Certification is Mandatory For this Course***
Overview of ITIL 4 Foundation
Understand the Scope of What Is to Be Directed And/Or Planned, And Know How to Use Key Principles And Methods of Direction And Planning in That Context
Understand the Role of Governance, Risk And Compliance (GRC) And Know How to Integrate the Principles And Methods into the Service Value System
Understand And Know How to Use the Key Principles And Methods of Continual Improvement for All Types of Improvements
Understand And Know How to Use the Key Principles And Methods of Communication And Organizational Change Management to Direction, Planning And Improvement
Understand And Know How to Use the Key Principles And Methods of Measurement And Reporting in Direction, Planning And Improvement
Understand And Know How to Direct, Plan And Improve Value Streams And Practices
Ibrahim HossainManaging Director & CEO at Eduera Limited & Global Skills Development
Mr. Hossain is an award winning EXIN & PEOPLECERT
accredited ITIL Expert trainer who has prepared all 8 courseware for ITIL
foundation to Expert level. He is also certified ISO/IEC 20000 consultant for
IT service Management Processes.
Mr. Hossain trained thousands of professionals with 98% success record started from CANDA, America, UK, Norway, Sweden, South Arica, Bangladesh ARMY, Bangladesh Police, IFC-The World Bank Group, CISCO, Ericsson, HUAWEI, Grameenphone, Robi, Bangla link, Airtel, Digicon, Mirtelecom, and many others.
He received award from customers for delivering outstanding training and rated as 5 start trainer. Here are the reviews
Along with Training and Certification Mr. Hossain helps IT companies to design and implement best practices to ensure:
1. Increase Revenue
2. Consistent Service delivery
3. Higher customer satisfaction
4. High Performing organizational culture
Bangladesh ARMY has reported multi time increase in their revenue with guidance of Ibrahim Hossain. See the attached report from customer below this cv.
Cosmopolitan IT reported for getting more customers and revenue after training and consultancy from Ibrahim Hossain.
ITIL Expert students have reported for getting new responsibilities and better job with multiple 6 figures in a month. Almost every student reported that they are more confident after receiving training from Mr. Ibrahim Hossain
Mr. Hossain also had years of practical experience in IT Service management, and Telecom Industry on ISO 20000: 2008 and 2013 process implementation, IT Service management tool deployment, lead and implement ITIL and ITSM tool deployment for companies like Accenture Bangladesh, Bangladesh Army, Grameenphone Ltd. and World Vision Bangladesh.
By heart he is a trainer and facilitates the training workshops by managing the dynamics of the groups and corporate. He consistently upgrades his knowledge and sustains high quality Consulting Services and training delivery.