IT Service Management (ITSM) with ISO/IEC 20000:2018-Part-1
ISO/IEC 2000 is the international standard for IT service management. It was developed in 2005 by ISO/IEC JTC1/ SC7 and revised in 2011 and 2018. It was originally based on the earlier BS 15000 that was developed by BSI Group.
- Quizzes No
- Skill level Advance
- Language English
- Duration 06:55:49 H
If you want to deliver excellent service to your customer then this course is for you. Every organization wants to add value to customers. ISO/IEC 20000:2018-1 makes it easy by providing a baseline of what exactly needs to do. It specifies the requirements for an SMS, including how to plan, design, transition, delivers, and improve services so they deliver value for you and your customers.
By attending this course you’ll learn about the ISO/IEC 20000:2018-1 requirements and how to interpret and apply the key concepts and principles of the standard to existing processes or build a process within your organization. When some people find ITIL4 is complex to implement, ISO/IEC20000:2018 is easy to understand and implement. However, if you have an understanding and knowledge of ITIL 4, Governance and management framework, it will complement your learning to a great extend.
Ibrahim HossainManaging Director & CEO at Eduera Limited & Global Skills Development Agency
Mr. Hossain is an award winning EXIN
& PEOPLECERT accredited ITIL Expert trainer who has prepared all 8
courseware for ITIL foundation to Expert level. He is also certified ISO/IEC
20000 consultant for IT service Management Processes.
Mr. Hossain trained thousands of professionals with 98% success record started from CANDA, America, UK, Norway, Sweden, South Arica, Bangladesh ARMY, Bangladesh Police, IFC-The World Bank Group, CISCO, Ericsson, HUAWEI, Grameenphone, Robi, Bangla link, Airtel, Digicon, Mirtelecom, and many others.
He received award from customers for delivering outstanding training and rated as 5 start trainer. Here are the reviews
Along with Training and Certification Mr. Hossain helps IT companies to design and implement best practices to ensure:
1. Increase Revenue
2. Consistent Service delivery
3. Higher customer satisfaction
4. High Performing organizational culture
Bangladesh ARMY has reported multi time increase in their revenue with guidance of Ibrahim Hossain. See the attached report from customer below this cv.
Cosmopolitan IT reported for getting more customers and revenue after training and consultancy from Ibrahim Hossain.
ITIL Expert students have reported for getting new responsibilities and better job with multiple 6 figures in a month. Almost every student reported that they are more confident after receiving training from Mr. Ibrahim Hossain
Mr. Hossain also had years of practical experience in IT Service management, and Telecom Industry on ISO 20000: 2008 and 2013 process implementation, IT Service management tool deployment, lead and implement ITIL and ITSM tool deployment for companies like Accenture Bangladesh, Bangladesh Army, Grameenphone Ltd. and World Vision Bangladesh.
By heart he is a trainer and facilitates the training workshops by managing the dynamics of the groups and corporate. He consistently upgrades his knowledge and sustains high quality Consulting Services and training delivery