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ITIL® 4
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Overview

  • Quizzes Yes
  • Skill level Beginner
  • Language English
  • Duration 05:26:01 H
Course Description
This course provides IT leaders, practitioners, support staff and staff interfacing with the organization’s digital and information systems functions with a practical understanding of the key concepts, common language, principles and practices that enable successful management of modern IT-enabled services. It also prepares delegates for the ITIL® Foundation Certificate Examination. The course is based on the ITIL® 4 best practice service value system.
Certification

Yes

Learning Outcomes
    • A holistic approach to the facilitation of co-creation of value with customers and other stakeholders in the form of products and services
    • The guiding principles of ITIL® 4
    • The four dimensions of Service Management
    • Key concepts from Lean, Agile, DevOps, and why these are important to deliver business value

    How ITIL® practices described in ITIL® 4 will maintain the value and importance provided by the current ITIL® processes, whilst at the same time expanding to be integrated to different areas of service management and IT, from demand to value.

    ***Certification Exam is Mandatory for this Course***

Curriculum

ITIL 4 Foundation

00:23:30 Hours

    Welcome to ITIL 4 foundation training
    00:05:32
    Overview of ITIL 4
    00:12:37
    Agenda
    00:01:17
    ITIL 4 Certification road map
    00:02:33
    ITIL 4 Foundation Exam Specification
    00:01:31
ITIL4 Key Concepts of Service Management

00:52:44 Hours

    Key concept of Service management and the purpose of ITIL 4
    00:03:33
    Value
    00:05:17
    Service
    00:03:15
    Service Management and the need of sm
    00:03:54
    Service provide, consumer and service relationship, stakeholder
    00:06:03
    Service and Product
    00:00:35
    Service Offering
    00:02:04
    Service Relationship
    00:02:55
    Service Provisioning and Consumption
    00:03:43
    Service Relationship Model
    00:06:18
    Value outcomes, cost, risk and understanding risk and cost
    00:07:13
    Output and Outcomes
    00:02:00
    Utility and Warranty
    00:03:44
    Service Value System
    00:02:10
The 4 Dimension of Service Management

00:34:55 Hours

    Introduction to Four Dimension
    00:01:06
    Organization and People
    00:07:34
    Information and Technology
    00:07:55
    Partners and Suppliers
    00:05:59
    Value Stream and Processes
    00:08:09
    Service Value
    00:04:12
The Guiding Principle

00:26:16 Hours

    The ITIL Guiding Principles
    00:02:20
    Focus on Value
    00:03:17
    Start Where You Are
    00:02:31
    Progress Iteratively with Feedback
    00:05:19
    Collaborate and Promote Visibility
    00:03:51
    Think and Work Holistically
    00:02:40
    Keep It Simple and Practical
    00:03:11
    Optimize and Automate
    00:03:07
ITIL Service value Chain

00:17:46 Hours

    Service Value Chain
    00:03:03
    Plan
    00:02:17
    Engage
    00:02:45
    Obtain and Build
    00:01:46
    Design and Transition
    00:02:05
    Improve
    00:02:15
    Deliver and Support
    00:02:29
    Introduction to ITIL 4 Practices
    00:01:06
ITIL General Mangement Practices

00:17:13 Hours

    Continual Improvement Practice
    00:06:26
    Continual Improvement Approach
    00:05:28
    Relationship Management Practice
    00:01:07
    Supplier Management
    00:01:13
    Information Security Practice
    00:02:59
Service & Technical Management Practices

00:42:41 Hours

    Service Desk Practice
    00:05:48
    Service Request
    00:07:50
    Incident Management
    00:05:36
    Problem Management
    00:05:42
    Change Enablement
    00:03:58
    Monitoring and Event Management
    00:01:03
    IT asset Management
    00:01:43
    Service Config Management
    00:01:18
    Service Level Management
    00:05:00
    Availability Management
    00:02:35
    Service Continuity Management
    00:01:04
    Release and Deployment management Practice
    00:01:04


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Instructor

Ibrahim Hossain
Managing Director & CEO at Eduera Limited & Global Skills Development Agency

Mr. Hossain is an award winning EXIN & PEOPLECERT accredited ITIL Expert trainer who has prepared all 8 courseware for ITIL foundation to Expert level. He is also certified ISO/IEC 20000 consultant for IT service Management Processes.

Mr. Hossain trained thousands of professionals with 98% success record started from CANDA, America, UK, Norway, Sweden, South Arica, Bangladesh ARMY, Bangladesh Police, IFC-The World Bank Group, CISCO, Ericsson, HUAWEI, Grameenphone, Robi, Bangla link, Airtel, Digicon, Mirtelecom, and many others.

He received award from customers for delivering outstanding training and rated as 5 start trainer. Here are the reviews
Along with Training and Certification Mr. Hossain helps IT companies to design and implement best practices to ensure:
1. Increase Revenue
2. Consistent Service delivery
3. Higher customer satisfaction
4. High Performing organizational culture

Bangladesh ARMY has reported multi time increase in their revenue with guidance of Ibrahim Hossain. See the attached report from customer below this cv.

Cosmopolitan IT reported for getting more customers and revenue after training and consultancy from Ibrahim Hossain.

ITIL Expert students have reported for getting new responsibilities and better job with multiple 6 figures in a month. Almost every student reported that they are more confident after receiving training from Mr. Ibrahim Hossain

Mr. Hossain also had years of practical experience in IT Service management, and Telecom Industry on ISO 20000: 2008 and 2013 process implementation, IT Service management tool deployment, lead and implement ITIL and ITSM tool deployment for companies like Accenture Bangladesh, Bangladesh Army, Grameenphone Ltd. and World Vision Bangladesh.

By heart he is a trainer and facilitates the training workshops by managing the dynamics of the groups and corporate. He consistently upgrades his knowledge and sustains high quality Consulting Services and training delivery.

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