• Quizzes No
  • Skill level Beginner
  • Language English
Course Description
This course provides IT leaders, practitioners, support staff and staff interfacing with the organization’s digital and information systems functions with a practical understanding of the key concepts, common language, principles and practices that enables successful management of modern IT-enabled services. It also prepares delegates for the ITIL Foundation Certificate Examination. The course is based on the ITIL 4 best practice service value system.


Learning Outcomes
      • A holistic approach to the facilitation of co-creation of value with customers and other stakeholders in the form of products and services
      • The guiding principles of ITIL 4
      • The four dimensions of Service Management
      • Key concepts from Lean, Agile, DevOps, and why these are important to deliver business value
      • How ITIL practices described in ITIL 4 will maintain the value and importance provided by the current ITIL processes, whilst at the same time expand to be integrated to different areas of service management and IT, from demand to value.

       ***Certification is Mandatory For this Course***


ITIL 4 Foundation
    Welcome to ITIL 4 foundation training
    Overview of ITIL 4
    ITIL 4 Certification road map
    ITIL 4 Foundation Exam Specification
ITIL4 Key Concepts of Service Management
    Key concept of Service management and the purpose of ITIL 4
    Service Management and the need of sm
    Service provide, consumer and service relationship, stakeholder
    Service and Product
    Service Offering
    Service Relationship
    Service Provisioning and Consumption
    Service Relationship Model
    Value outcomes, cost, risk and understanding risk and cost
    Output and Outcomes
    Utility and Warranty
    Service Value System
The 4 Dimension of Service Management
    Introduction to Four Dimension
    Organization and People
    Information and Technology
    Partners and Suppliers
    Value Stream and Processes
    Service Value
The Guiding Principle
    The ITIL Guiding Principles
    Focus on Value
    Start Where You Are
    Progress Iteratively with Feedback
    Collaborate and Promote Visibility
    Think and Work Holistically
    Keep It Simple and Practical
    Optimize and Automate
ITIL Service value Chain
    Service Value Chain
    Obtain and Build
    Design and Transition
    Deliver and Support
    Introduction to ITIL 4 Practices
ITIL General Mangement Practices
    Continual Improvement Practice
    Continual Improvement Approach
    Relationship Management Practice
    Supplier Management
    Information Security Practice
Service & Technical Management Practices
    Service Desk Practice
    Service Request
    Incident Management
    Problem Management
    Change Enablement
    Monitoring and Event Management
    IT asset Management
    Service Config Management
    Service Level Management
    Availability Management
    Service Continuity Management
    Release and Deployment management Practice


Ibrahim Hossain
Managing Director & CEO at Eduera Limited & Global Skills Development Agency

Mr. Hossain is an award winning EXIN & PEOPLECERT accredited ITIL Expert trainer who has prepared all 8 courseware for ITIL foundation to Expert level. He is also certified ISO/IEC 20000 consultant for IT service Management Processes.

Mr. Hossain trained thousands of professionals with 98% success record started from CANDA, America, UK, Norway, Sweden, South Arica, Bangladesh ARMY, Bangladesh Police, IFC-The World Bank Group, CISCO, Ericsson, HUAWEI, Grameenphone, Robi, Bangla link, Airtel, Digicon, Mirtelecom, and many others.

He received award from customers for delivering outstanding training and rated as 5 start trainer. Here are the reviews
Along with Training and Certification Mr. Hossain helps IT companies to design and implement best practices to ensure:
1. Increase Revenue
2. Consistent Service delivery
3. Higher customer satisfaction
4. High Performing organizational culture

Bangladesh ARMY has reported multi time increase in their revenue with guidance of Ibrahim Hossain. See the attached report from customer below this cv.

Cosmopolitan IT reported for getting more customers and revenue after training and consultancy from Ibrahim Hossain.

ITIL Expert students have reported for getting new responsibilities and better job with multiple 6 figures in a month. Almost every student reported that they are more confident after receiving training from Mr. Ibrahim Hossain

Mr. Hossain also had years of practical experience in IT Service management, and Telecom Industry on ISO 20000: 2008 and 2013 process implementation, IT Service management tool deployment, lead and implement ITIL and ITSM tool deployment for companies like Accenture Bangladesh, Bangladesh Army, Grameenphone Ltd. and World Vision Bangladesh.

By heart he is a trainer and facilitates the training workshops by managing the dynamics of the groups and corporate. He consistently upgrades his knowledge and sustains high quality Consulting Services and training delivery


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