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ITIL 4
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Course Description

This module will focus on the alignment of digital business strategy with IT strategy. The module also covers how disruption from new technologies are impacting organizations in every industry and how business leaders are responding. The pace of evolution in the digital world has never been so fast and organizations need to be flexible and adapt to the ever-changing environment if they want to keep providing value to their customers while remaining competitive in the marketplace. The IT & Digital Strategy module adds a new perspective to the ITIL suite and elevates the discussion around ITIL concepts to a strategic level among business leaders and aspiring leaders.

Accredited training for the ITIL 4 Strategic Leader modules is mandatory to enable full understanding of the core material. ITIL 4 Foundation is a prerequisite for ALL modules. In addition, the ITIL Leader modules require a minimum of three years of IT managerial experience.

THe Certification can help:

This module elevates the discussion around ITIL concepts to a corporate strategy level, by enabling IT and digital leaders to influence and drive strategic business decisions, by creating an appropriate digital strategy aligned to the wider cross-organizational goals.

Learning Outcomes

    ü  The strategic approaches made possible by digital and information technology to achieve customer/market relevance and operational excellence

    ü  The risks and opportunities of digital and IT strategy

    ü  The steps and techniques involved in defining and advocating for a digital and IT strategy

    ü  How to implement a digital and IT strategy


    ***Certification Exam is  Mandatory for this Course***

Exam Format

  • Multiple choice examination questions
  • 30 questions
  • 21 marks required to pass (out of 30 available) – 70%
  • 60 minutes’ duration
  • Closed book

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