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ITIL® Managing Professional
ITIL® professionals with an ITIL® Expert designation or with a minimum of 17 ITIL® v3 credits are eligible to take the ITIL® 4 Managing Professional Transition Module.
Overview
- Quizzes No
- Skill level Advance
- Language Bangla
- Duration 10:39:46 H
- Total Enrollments: 3
Course Description
This ITIL® Managing Professional training focuses on key concepts and dimensions of service management, ITIL® service value system, and ITIL® guiding principles and practices. This course will help you understand how to use ITIL® tools and techniques to improve efficiency and the customer experience.Certification
Yes
Learning Outcomes
- Understand the key concepts of service management
- Understand how the ITIL guiding principles can help an organization adopt and adapt service management
- Understand the four dimensions of service management
- Understand the purpose and components of the ITIL service value system
Curriculum
1 Introduction
00:37:27 Hours
2 Key concept of ITIL 4
00:49:49 Hours
3 The four dimension of service management
00:48:50 Hours
4 The ITIL guiding principle
00:38:50 Hours
5 The service value chain
00:20:24 Hours
6 Create Deliver and Support
00:46:19 Hours
7 Results based measuring and reporting
00:57:36 Hours
8 Drive Stakeholder Value
02:29:25 Hours
9 High velocity IT
02:05:02 Hours
10 Direct Plan and Improve
00:32:36 Hours
11 Organisational change management
00:33:28 Hours