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ITIL® 4 Strategist: Direct, Plan & Improve
Overview
- Quizzes No
- Skill level Advance
- Language Bangla
- Duration 16:52:22 H
- Total Enrollments: 2
Course Description
The module – which is applicable to both ITIL® Strategic Leader and Managing Professional streams – supports anyone involved in directing or planning action based on a defined strategy and in continual improvement. This material is not about leadership skills existing only at the top; wherever a person is in their organization or career, there is something they need to plan, direct, and improve.Certification
Yes
Learning Outcomes
- Understand the key
concepts of Direct, Plan, and Improve
- Understand the role of
governance, risk, and compliance (GRC) and how to integrate with the service
value system (SVS)
- Understand how to use the
key principles and methods of measurement and reporting in directing, planning,
and improvement
- Understand the differences between value streams and practices while learning how to select and use the appropriate techniques to direct, plan, and improve them
***Certification exam is Mandatory For this Course***
Curriculum
Overview of ITIL 4 Foundation
02:21:53 Hours
Understand the Scope of What Is to Be Directed And/Or Planned, And Know How to Use Key Principles And Methods of Direction And Planning in That Context
00:21:42 Hours
Understand the Role of Governance, Risk And Compliance (GRC) And Know How to Integrate the Principles And Methods into the Service Value System
00:20:25 Hours
Understand And Know How to Use the Key Principles And Methods of Continual Improvement for All Types of Improvements
01:38:36 Hours
Understand And Know How to Use the Key Principles And Methods of Communication And Organizational Change Management to Direction, Planning And Improvement
01:09:37 Hours
Understand And Know How to Use the Key Principles And Methods of Measurement And Reporting in Direction, Planning And Improvement
00:46:38 Hours
Understand And Know How to Direct, Plan And Improve Value Streams And Practices
00:56:38 Hours
FAQ
Instructor

Ibrahim Hossain
Managing Director & CEO at Eduera Limited & Global Skills DevelopmentMr. Hossain is an award winning EXIN
& PEOPLECERT accredited ITIL Expert trainer who has prepared all 8
courseware for ITIL foundation to Expert level. He is also certified ISO/IEC
20000 consultant for IT service Management Processes.
Mr. Hossain trained thousands of professionals
with 98% success record started from CANADA, America, UK, Norway, Sweden, South
Africa, Bangladesh ARMY, Bangladesh Police, IFC-The World Bank Group, CISCO,
Ericsson, HUAWEI, Grameenphone, Robi, Bangla link, Airtel, Digicon, Mirtelecom,
and many others.
He received award from customers for delivering
outstanding training and rated as 5 start trainer. Here are the reviews
Along with Training and Certification Mr.
Hossain helps IT companies to design and implement best practices to ensure:
1. Increase Revenue
2. Consistent Service delivery
3. Higher customer satisfaction
4. High Performing organizational culture
Bangladesh ARMY has reported multi time increase
in their revenue with guidance of Ibrahim Hossain. See the attached report from
customer below this cv.
Cosmopolitan IT reported for getting more
customers and revenue after training and consultancy from Ibrahim Hossain.
ITIL Expert students have reported for getting
new responsibilities and better job with multiple 6 figures in a month. Almost
every student reported that they are more confident after receiving training
from Mr. Ibrahim Hossain
Mr. Hossain also had years of practical
experience in IT Service management, and Telecom Industry on ISO 20000: 2008
and 2013 process implementation, IT Service management tool deployment, lead
and implement ITIL and ITSM tool deployment for companies like Accenture
Bangladesh, Bangladesh Army, Grameenphone Ltd. and World Vision Bangladesh.
By heart he is a trainer and facilitates the
training workshops by managing the dynamics of the groups and corporate. He
consistently upgrades his knowledge and sustains high quality Consulting
Services and training delivery