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Categories
ITIL® 4

Overview

  • Quizzes No
  • Skill level Advance
  • Language Bangla
  • Duration 16:52:22 H
  • Total Enrollments: 2

Course Description

The module – which is applicable to both ITIL® Strategic Leader and Managing Professional streams – supports anyone involved in directing or planning action based on a defined strategy and in continual improvement. This material is not about leadership skills existing only at the top; wherever a person is in their organization or career, there is something they need to plan, direct, and improve.

Certification

Yes

Learning Outcomes

    - Understand the key concepts of Direct, Plan, and Improve

    - Understand the role of governance, risk, and compliance (GRC) and how to integrate with the service value system (SVS)

    - Understand how to use the key principles and methods of measurement and reporting in directing, planning, and improvement

    - Understand the differences between value streams and practices while learning how to select and use the appropriate techniques to direct, plan, and improve them

    ***Certification exam is Mandatory For this Course***

Curriculum

Understand the Key Concepts of Direct, Plan & Improve

01:04:29 Hours

    Understand the key terms
    00:39:44
    Differences between the following key concepts
    00:24:45

Overview of ITIL 4 Foundation

02:21:53 Hours

    Key concept of Service management and the purpose of ITIL 4
    00:03:36
    Definition of Value
    00:05:20
    Definition of Service
    00:03:19
    Definition And Understanding of Service Management
    00:03:57
    Service Provide, Consumer And Service Relationship, Stakeholder
    00:06:07
    Service and product
    00:00:39
    Service Offering
    00:02:08
    Service Relationship
    00:02:59
    Service Provisioning And Consumption
    00:03:47
    Service Relationship Model
    00:06:22
    Value Outcomes, Cost, Risk And Understanding Risk And Cost
    00:07:17
    Output and Outcomes
    00:02:04
    Utility and Warranty
    00:03:48
    Service Value System
    00:02:14
    Introduction to the Four Dimension of ITIL 4
    00:01:11
    Organization and People
    00:07:38
    Information and Technology
    00:07:59
    Partner and Suppliers
    00:06:02
    Value Stream And Processes
    00:08:13
    Service value system ,components of guiding principle
    00:04:16
    The ITIL Guiding Principles
    00:02:24
    Focus on Value : Guiding Principle
    00:03:21
    Start Where You Are: Guiding Principle
    00:02:35
    Progress Iteratively with Feedback
    00:03:55
    Collaborate And Promote Visibility
    00:03:55
    Think And Work Holistically
    00:02:44
    Keep It Simple And Practical
    00:03:14
    Optimize And Automate
    00:03:11
    The Service Value Chain
    00:04:29
    Plan - Service Value Chain Activity
    00:03:14
    Improve - Service Value Chain Activity
    00:02:36
    Engage - Service Value Chain Activity
    00:03:32
    Design And Transition - Service Value Chain Activity
    00:02:52
    Deliver And Support - Service Value Chain Activity
    00:02:32
    Obtain And Build - Service Value Chain Activity
    00:02:07
    Value Stream And Service Value Chain
    00:02:19
    Service management and the need of SM
    00:03:57

Understand the Scope of What Is to Be Directed And/Or Planned, And Know How to Use Key Principles And Methods of Direction And Planning in That Context

00:21:42 Hours

    Identify the Decision Making Authority And Scope of Control
    00:05:18
    Goal Cascade, Policies Control And Guideline
    00:16:24

Understand the Role of Governance, Risk And Compliance (GRC) And Know How to Integrate the Principles And Methods into the Service Value System

00:20:25 Hours

    Understand the Role of Risk And Risk Management in DPI
    00:07:26
    Understand How Governance Impacts DPI
    00:09:44
    Know How to Ensure That Controls Are Sufficient, But Not Excessive
    00:03:15

Understand And Know How to Use the Key Principles And Methods of Continual Improvement for All Types of Improvements

01:38:36 Hours

    Know How to Use the ITIL Continual Improvement Model to Improve the Service Value System or Any Part of the SVS.
    00:39:11
    Know How to Identify Assessment Objectives, Outputs, Requirements And Criteria.
    00:03:40
    Know How to Select An Appropriate Assessment Method for a Particular Situation.
    00:23:48
    Know How to Define And Prioritize Desired Outcomes of an Improvement.
    00:04:27
    Know How to Build, Justify And Advocate for a Business Case
    00:16:02
    How to Conduct Improvement Reviews & Analysis of Lessons Learned 4.7 Embed Continual Improvement
    00:11:28

Understand And Know How to Use the Key Principles And Methods of Communication And Organizational Change Management to Direction, Planning And Improvement

01:09:37 Hours

    Understand the Nature, Scope And Potential Benefits of Organizational Change
    00:32:22
    Effectively Communicate with And Influence Others
    00:17:00
    Establish Effective Feedback Channels
    00:20:16

Understand And Know How to Use the Key Principles And Methods of Measurement And Reporting in Direction, Planning And Improvement

00:46:38 Hours

    Know How to Define Indicators And Metrics to Support Objectives
    00:33:05
    Identify and manage different types of stakeholders
    00:13:33

Understand And Know How to Direct, Plan And Improve Value Streams And Practices

00:56:38 Hours

    Understand the Differences Between Value Streams And Practices
    00:14:57
    Addressing the 4 Dimensions and Applying the Guiding Principles
    00:41:41




FAQ



Instructor

Ibrahim Hossain

Managing Director & CEO at Eduera Limited & Global Skills Development

Mr. Hossain is an award winning EXIN & PEOPLECERT accredited ITIL Expert trainer who has prepared all 8 courseware for ITIL foundation to Expert level. He is also certified ISO/IEC 20000 consultant for IT service Management Processes.

Mr. Hossain trained thousands of professionals with 98% success record started from CANADA, America, UK, Norway, Sweden, South Africa, Bangladesh ARMY, Bangladesh Police, IFC-The World Bank Group, CISCO, Ericsson, HUAWEI, Grameenphone, Robi, Bangla link, Airtel, Digicon, Mirtelecom, and many others.

He received award from customers for delivering outstanding training and rated as 5 start trainer. Here are the reviews
Along with Training and Certification Mr. Hossain helps IT companies to design and implement best practices to ensure:
1. Increase Revenue
2. Consistent Service delivery
3. Higher customer satisfaction
4. High Performing organizational culture

Bangladesh ARMY has reported multi time increase in their revenue with guidance of Ibrahim Hossain. See the attached report from customer below this cv.

Cosmopolitan IT reported for getting more customers and revenue after training and consultancy from Ibrahim Hossain.

ITIL Expert students have reported for getting new responsibilities and better job with multiple 6 figures in a month. Almost every student reported that they are more confident after receiving training from Mr. Ibrahim Hossain

Mr. Hossain also had years of practical experience in IT Service management, and Telecom Industry on ISO 20000: 2008 and 2013 process implementation, IT Service management tool deployment, lead and implement ITIL and ITSM tool deployment for companies like Accenture Bangladesh, Bangladesh Army, Grameenphone Ltd. and World Vision Bangladesh.

By heart he is a trainer and facilitates the training workshops by managing the dynamics of the groups and corporate. He consistently upgrades his knowledge and sustains high quality Consulting Services and training delivery

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