• Quizzes No
  • Skill level Beginner
  • Language English
  • Duration 05:18:11 H
  • Total Enrollments: 34

Course Description

The ITIL® 4 Foundation course will equip you with the knowledge and skills to manage the lifecycle of your IT services. Upon completion of the course, you will be qualified as a Certified ITIL® 4 professional.

This career certificate will make you a global professional and distinguish you from your non-certified colleagues.

The ITIL®4 Foundation certification is designed to ensure that learners not only meet the basic qualification requirements but also have the necessary knowledge and understanding of IT Service Management (ITSM).

ITIL 4 foundation training and certification is a stepping stone and pre-requisite for the rest of the ITIL 4 advanced training.

ITIL® Foundation Training Benefits

  • ITIL® foundation certificate uplift your career.
  • Robust alignment between IT & business.
  • Improved customer service
  • Better visibility into IT costs
  • Minimal service disruptions
  • Gives a competitive edge
  • Help you integrate emerging framework like DevOps, Agile, Scrum & Lean

Why From Us?

  • We've ITIL participates in 112 countries.
  • We provide the best quality training with the lowest price.
  • We are accredited partners of Axelos & Peoplecart.
  • 100% passing record
  • we've trained more than 18,000 students



Learning Outcomes

    • A holistic approach to the facilitation of co-creation of value with customers and other stakeholders in the form of products and services
    • The guiding principles of ITIL® 4
    • The four dimensions of Service Management
    • Key concepts from Lean, Agile, DevOps, and why these are important to deliver business value

    How ITIL® practices described in ITIL® 4 will maintain the value and importance provided by the current ITIL® processes, whilst at the same time expanding to be integrated to different areas of service management and IT, from demand to value.

    ***Certification Exam is Mandatory for this Course***


ITIL 4 Foundation

    Welcome to ITIL 4 foundation training
    Overview of ITIL 4
    ITIL 4 Certification road map
    ITIL 4 Foundation Exam Specification

ITIL4 Key Concepts of Service Management

    Key concept of Service management and the purpose of ITIL 4
    Service Management and the need of sm
    Service provide, consumer and service relationship, stakeholder
    Service and Product
    Service Offering
    Service Relationship
    Service Provisioning and Consumption
    Service Relationship Model
    Value outcomes, cost, risk and understanding risk and cost
    Output and Outcomes
    Utility and Warranty
    Service Value System

The 4 Dimension of Service Management

    Introduction to Four Dimension
    Organization and People
    Information and Technology
    Partners and Suppliers
    Value Stream and Processes

The Guiding Principle

    The ITIL Guiding Principles
    Focus on Value
    Start Where You Are
    Progress Iteratively with Feedback
    Collaborate and Promote Visibility
    Think and Work Holistically
    Keep It Simple and Practical
    Optimize and Automate

ITIL Service value Chain

    Service Value Chain
    Obtain and Build
    Design and Transition
    Deliver and Support
    Introduction to ITIL 4 Practices

ITIL General Mangement Practices

    Continual Improvement Practice
    Continual Improvement Approach
    Relationship Management Practice
    Supplier Management
    Information Security Practice

Service & Technical Management Practices

    Service Desk Practice
    Service Request
    Incident Management
    Problem Management
    Change Enablement
    Monitoring and Event Management
    IT asset Management
    Service Config Management
    Service Level Management
    Availability Management
    Service Continuity Management
    Release and Deployment management Practice
    Example of a Simple Incident

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What is ITIL v4 foundation course?

    ITIL 4 Foundation introduces an end-to-end operating model for the creation, delivery and continual improvement of technology-enabled products and services.
How long is the ITIL 4 foundation course?

    This two-day course is the first step in your ITIL certification journey and prepares you for the examination leading to the Foundation certificate in IT service management.
Is ITIL 4 Foundation easy?

    This certification is quite challenging so you have to be very careful while choosing resources. Make sure you have chosen the resources that are completely according to your level of understanding. Let us look at some resources that can be beneficial.
How difficult is ITIL 4 Foundation exam?

    ITIL Foundation test comprises of 40 different multiple-choice questions and the passing evaluation is 65% or 26 right answers out of 40. Taking the test should be possible online at your own comfort and you will have an hour to finish the test.
Which is better ITIL or PMP?

    If your profession calls for IT Service management to gain business value through customer services, ITIL is the best option. And if you want to grow in technical leadership or management, then obviously PMP stands as the right option.
Is ITIL certification valuable?

    Responses to the survey showed clearly that earning intermediate and advanced ITIL certifications is valuable to individuals. Of the 117 participants, 76.5 percent indicated that earning ITIL intermediate and advanced certifications made them more marketable compared to others in the job market.
Who needs ITIL certification?

    IT professionals who want to adopt ITIL in order to make service improvement in the Organization. It will also benefit the IT service manager, IT Directors and Managers, CIO's, Business Manager, Service support engineers, Technical support engineers, and Business Process Owners.


Ibrahim Hossain

Managing Director & CEO at Eduera Limited & Global Skills Development Agency

Mr. Hossain is an award winning EXIN & PEOPLECERT accredited ITIL Expert trainer who has prepared all 8 courseware for ITIL foundation to Expert level. He is also certified ISO/IEC 20000 consultant for IT service Management Processes.

Mr. Hossain trained thousands of professionals with 98% success record started from CANADA, America, UK, Norway, Sweden, South Africa, Bangladesh ARMY, Bangladesh Police, IFC-The World Bank Group, CISCO, Ericsson, HUAWEI, Grameenphone, Robi, Bangla link, Airtel, Digicon, Mirtelecom, and many others.

He received award from customers for delivering outstanding training and rated as 5 start trainer. Here are the reviews
Along with Training and Certification Mr. Hossain helps IT companies to design and implement best practices to ensure:
1. Increase Revenue
2. Consistent Service delivery
3. Higher customer satisfaction
4. High Performing organizational culture

Bangladesh ARMY has reported multi time increase in their revenue with guidance of Ibrahim Hossain. See the attached report from customer below this cv.

Cosmopolitan IT reported for getting more customers and revenue after training and consultancy from Ibrahim Hossain.

ITIL Expert students have reported for getting new responsibilities and better job with multiple 6 figures in a month. Almost every student reported that they are more confident after receiving training from Mr. Ibrahim Hossain

Mr. Hossain also had years of practical experience in IT Service management, and Telecom Industry on ISO 20000: 2008 and 2013 process implementation, IT Service management tool deployment, lead and implement ITIL and ITSM tool deployment for companies like Accenture Bangladesh, Bangladesh Army, Grameenphone Ltd. and World Vision Bangladesh.

By heart he is a trainer and facilitates the training workshops by managing the dynamics of the groups and corporate. He consistently upgrades his knowledge and sustains high quality Consulting Services and training delivery


Write your own review

Mehedi Hasan Shaikat
"The earlier videos were good. the new version of videos are very bad to listen to, understand and learn. Is there any link to the old videos where Ibrahim bhai giving the lectures?"

Zeba Yasmin
"I have done ITIL foundation course from here.Overall my experience in Global Skills Development Agency was great. This training seems easy and effective because of the trainer's proper delivery.Trainer has in-depth knowledge with excellent communication skills which has helped a lot to have clear understanding."

Sayedul Bari Reward
"IT was really a great experience to get proper professional certification training both ITIL Foundation and Agile Scrum Foundation from Global Skill Development Agency. Adequate training material, environment & hospitality is amazing here. Also handful skilled trainers requires to be mentioned apparently. I would like to receive some more professional training from them and also wishing good luck towards their future endeavor."

"I attended ITIL Foundation classes at Global Skills Development Agency. They are very much caring and supportive to the participants. The classes were very interactive and there is a possibility to learn from other participants as well. The instructor is very knowledgeable and positive to all participants."

Saif Mahmud
"Just completed my ITIL Foundation training and exam. The trainer, Ibrahim Hossain, had a wealth of knowledgeable that he explained very clearly. The group, with which we were trained, was fantastic. All the staff were super friendly and went up and beyond to help you out. Highly recommend!"

Ali Ahsan
"I have completed my ITIL Foundation from Global Skills Development Agency. Overall the training coordination was good, knowledgeable & interactive. It helps to learn how to plan & perform our day to day professional life in a structured way. I wish all the best to Global Skills Development Agency."

Nuraalam Khan
"At fast thanks to Allah because help me to success fully completed ITIL. My experience has been great with Global Skills Development Agency, Bangladesh where I trained for information technology infrastructure library certification exam last week. Our ITIL Teacher & our ITIL Class friend very cordial. The training facility is market standard, located in a quiet uptown neighborhood in an otherwise chaotic and noisy Dhaka city. The trainer was particularly competent - he knew his business and his confidence was contagious. All in all, I would strongly recommend Global Skills Development Agency to anyone aspiring to get ITIL- certified."

Md. Hamidur Rahman Shawon
"I have completed my ITIL Foundation Certification from here Global Skills Development Agency. It was a pleasant experience throughout the course. Trainer has sound knowledge on the subject as well as a true mentor to guide different aspect of different certification to improve our further skill."

jafrin Ahammed
"Hope you are doing well. It is with vivid memories that I recall the two day (Boot Camp style) ITIL Foundation Training. The training was organized by Global skills development agency. Alhamdulillah I have pass the Exam. I have the pleasure to share my experience and feelings with all of you. The institute is outstanding all the way. Ease of access, campus environment, friendly staff, skilled trainer, reasonable course fees along with 0% EMI facility makes this institute one of the best professional training provider in Bangladesh. Trainer Mr. Ibrahim Hossain has great depth in latest professional training trends. His ITIL technical expertise in the area was reflected in all areas of the course and everything was done very professionally. Furthermore, it is needless to say, their hospitality is "IMPRESSIVE". Even I have plan to appear ITIL Service Operation training in this institution very shortly. I wish all the best to Global Skills Development Agency."

Md. Mehedi Hasan
"I have attended PRINCE2 foundation and ITIL foundation course at Global Skills Development Agency. The instructors are very knowledgeable, classes were very interactive and we also get the scope to learn from other participants as well. I would like to recommend Global Skills Development Agency to all who are looking forward to attend some professional courses to get a good scope to learn. Last but not least, special thanks to Ibrahim Bhai and the team for their kind hospitality."

"An excellent training institute in Dhaka. I have completed PRINCE2 & ITIL Foundation course from here. Nice environment, good teacher, good hospitality In one word, very good organization. I wish best in their upcoming events maintaining international standard. Getting trained from this kind of organization will help to progress our career in professional level. At last but not least trainer (Mr. Ibrahim Hossain) had excellent skills to deliver resources to us. Thank You So Much."

Md.Qamrul Huda
"I have completed (2017) ITIL Foundation and Practitioner from Global Skills Development Agency. Our trainer was Mr. Ibrahim Hossain. He is a professional trainer, very helpful & cooperative. I wish all the best to Global Skills Development Agency. Recently (November 2020) I have completed ISO IEC 27001 and Cobit 5 courses. It's really best IT training center among the Bangladesh. Great presentation style with real life example, excellent, professional and helpful Trainer and Staffs of GSDA. I wish all the best to Global Skills Development Agency."

Mohammad Rasel Kabir
"Global Skills Development Agency is an excellent training institute in Dhaka. Recently, I have completed my ITIL® 2011 foundation & PRINCE2® 2017 Foundation from here. Knowlegable trainer, Nice environment, Hospitality and Training resources all are in excellent level. Its a nice experience for me and I will visit Global Skills Development Agency again for attending other valuable training courses in future and I would highly recommend my friends and colleagues to attend training here as well. Best Wishes for Global Skills Development Agency :)"

Kawsar Mahmud
"Global Skills Development Agency is a remarkable learning and skills development center in Bangladesh that I believe by my better understanding. The quality of education is outstanding as well as cost is reasonable. The trainer Ibrahim Bhai is truly exceptional, knowledgeable, well conversed, skillful and resourceful. The management and staff are really helpful. Entertainment and course materials are actually extraordinary. In order to get skills development, my recommendation is Global Skills Development Agency. I wish always, all the best."

Istiak Md. Jubayer
"I have done ITIL foundation course from here, my experience in Global Skills Development Agency was fantastic. Training facilities was great, training content was informative and helpful for future support, training schedule was well structured. Finally, the trainer has in-depth knowledge with excellent communication skills. His superb delivery made this Two days session one of the best Training in my career. I would strongly recommend Global Skills Development Agency to anyone aspiring to get ITIL- certified."

"It was my great pleasure to do ITIL4 foundation course at Global Skills Development Agency. Overall the training coordination was good & interactive. Its help to learn how to plan & perform our day to day professional life in a structured way.I wish all the best to Global Skills Development Agency."

Md. Monir Hossain
"It's the best learning center in Bangladesh. I liked the overall atmosphere including food & staffing was very much favorable for the trainees. Looking forward to do more courses from Global Skills Development Agency."

"Excellent crash course for those who don't have time like me! Highly recommend."

Lucas Kagan
"Very detailed course despite a few pronunciations of words that I couldn't work out. I am happy to say I passed my ITIL 4 Foundation using only this course and Dion's practice exams."

P Beer
"Information is compacted and relevant to exam. I passed my exam using this and the Axelos ITIL4 guide."

Joseph Spaventa
"This truly helped me with passing my ITIL foundation cert on my first attempt. Thank you!"

David Paul
"Originally, I was a little skeptical about the efficacy of this course. When approaching the exam for ITIL 4 Foundation, I ordered the textbook from Axelos and attempted to self-study via the information they provide. The content was dense and failed to help me genuinely understand the key points in a concise manner. I was pleasantly surprised to find that this course genuinely contains all the information you need to pass your ITIL 4 Foundation exam, and the style that information is presented is excellent. I am a native English speaker, so there is naturally a challenge when learning from an instructor who is not a native speaker, but the implementation of subtitles helped mitigate any issues I encountered with audio. I would highly recommend this course for any applicant who is seeking certification in ITIL 4 Foundation. I went through the course once, completed the two practice exams, and passed the ITIL exam with a 35/40 score. Thank you Ibrahim for putting this course together, it gave me the confidence to succeed and garnered genuine results. God bless!"

Zahirul Alam Sony
"Outstanding ."