• Quizzes No
  • Skill level Beginner
  • Language English
  • Duration 00:00 H
  • Total Enrollments: 0

Course Description

This module will focus on the alignment of digital business strategy with IT strategy. The module also covers how disruption from new technologies are impacting organizations in every industry and how business leaders are responding. The pace of evolution in the digital world has never been so fast and organizations need to be flexible and adapt to the ever-changing environment if they want to keep providing value to their customers while remaining competitive in the marketplace. The IT & Digital Strategy module adds a new perspective to the ITIL® suite and elevates the discussion around ITIL® concepts to a strategic level among business leaders and aspiring leaders.

Accredited training for the ITIL® 4 Strategic Leader modules is mandatory to enable a full understanding of the core material. ITIL® 4 Foundation is a prerequisite for ALL modules. In addition, the ITIL®  Leader modules require a minimum of three years of IT managerial experience.



Learning Outcomes

    The strategic approaches made possible by digital and information technology to achieve customer/market relevance and operational excellence

    The risks and opportunities of digital and IT strategy

    The steps and techniques involved in defining and advocating for a digital and IT strategy

    How to implement a digital and IT strategy


Relate the ITIL guiding principles to all aspects of Digital and IT Strategy: (2.10.4)

Understand the following concepts:

Explain the relationship between Digital and IT Strategy and the core components of the ITIL SVS

Explain environmental analysis in terms of:

Show how an organization’s viability is related to how agile, resilient, lean, continuous and co-creational it is (

Know how to apply Digital and IT Strategy in managing VUCA environments (8.1 including subsections)

Explain and compare three levels of digital disruption:

Show how an organization’s position in a particular market or industry is influenced by the following factors:

Use a digital positioning tool to determine the appropriate position for a digital organization (3.3 including subsections)

Know how to apply the following approaches to achieve customer / market relevance:

Know how to achieve operational excellence in the four dimensions of service management (5.2.2 including subsections)

Understand the financial aspects of Digital and IT Strategy in terms of the following:

Apply strategic approaches for digital organizations (5.2 including subsections)

Explain the concept of risk management in the context of a digital organization

In the context of Digital and IT Strategy, explain how to:

Explain the concept of risk posture and show how to determine an acceptable balance between opportunity and risk

Explain the concept of risk posture and show how to determine an acceptable balance between opportunity and risk

Describe techniques to develop and maintain a culture of innovation

Describe techniques to develop and maintain a culture of innovation

Explain how to define and communicate a vision and a strategy

Know how to use business cases to advocate for a Digital and IT Strategy

Know how to define operating models for digital organizations

Explain the major skills required of leaders in a digital organization

Apply the following approaches to strategy coordination and implementation

Explain approaches to POM (parallel operating model)

Explain how to assess success of a Digital and IT Strategy

Explain the typical activities of a digital transformation program


What is ITIL strategic leader certification?

    The ITIL Strategic Leader certification recognizes the value of ITIL, not just for ITSM and ITOM, but for all digitally enabled services
How do I become an ITIL Master?

    To be eligible for the ITIL Master certification, you must: have achieved the ITIL Expert certificate; and. have worked in IT service management for at least five years in leadership, managerial, or higher management advisory levels.
Who is this course aimed at?

    1.) ITIL 4 practitioners hoping to earn the ITIL Master qualification, 2.) ITIL 4 students who have passed the ITIL 4 Foundation exam and want to complete the Strategic Leader branch of modules, 3.) IT managers who require a greater understanding of digital business strategy, & 4.) Anyone who has already completed the ITIL 4 Managing Professional (MP) stream and wants to earn the ITIL Strategic Leader (SL) qualification
What will you learn by taking this course?

    1.) Exactly how IT shapes business strategy in the world’s most successful organizations, 2.) How technology is disrupting different industries and sectors across the globe, 3.) How successful business leaders are responding to the situation
Why should you take this course ?

    1.) Global Skills Development Agency is an accredited professional IT institute by AXELOS, 2.) Passing all ITIL 4 modules is a requirement for reaching the level of ITIL Master, 3.) This ITIL strategic leader online course features regular knowledge checks, as well as a practice exam simulator to help students prepare for the official examination, & 4) PeopleCert fully accredits this course on behalf of AXELOS.



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