IT Service Management (ITSM) with ISO/IEC 20000:2018-Part-1
ISO/IEC 2000 is the international standard for IT service management. It was developed in 2005 by ISO/IEC JTC1/ SC7 and revised in 2011 and 2018. It was originally based on the earlier BS 15000 that was developed by BSI Group.
Overview
- Quizzes No
- Skill level Advance
- Language English
- Duration 06:55:49 H
- Total Enrollments: 1
Course Description
If you
want to deliver excellent service to your customer then this course is for you.
Every organization wants to add value to customers. ISO/IEC 20000:2018-1
makes it easy by providing a baseline of what exactly needs to do. It specifies
the requirements for an SMS, including how to plan, design, transition,
delivers, and improve services so they deliver value for you and your
customers.
By attending this course you’ll learn about
the ISO/IEC 20000:2018-1 requirements and how to interpret and apply the key
concepts and principles of the standard to existing processes or build a
process within your organization. When some people find ITIL4 is complex to
implement, ISO/IEC20000:2018 is easy to understand and implement. However, if
you have an understanding and knowledge of ITIL 4, Governance and
management framework, it will complement your learning to a great extend.
Certification
Yes
Learning Outcomes
Curriculum
FAQ
Instructor
Ibrahim Hossain
Managing Director & CEO at Eduera Limited & Global Skills Development AgencyMr. Hossain is an award winning EXIN
& PEOPLECERT accredited ITIL Expert trainer who has prepared all 8
courseware for ITIL foundation to Expert level. He is also certified ISO/IEC
20000 consultant for IT service Management Processes.
Mr. Hossain trained thousands of professionals
with 98% success record started from CANADA, America, UK, Norway, Sweden, South
Africa, Bangladesh ARMY, Bangladesh Police, IFC-The World Bank Group, CISCO,
Ericsson, HUAWEI, Grameenphone, Robi, Bangla link, Airtel, Digicon, Mirtelecom,
and many others.
He received award from customers for delivering
outstanding training and rated as 5 start trainer. Here are the reviews
Along with Training and Certification Mr.
Hossain helps IT companies to design and implement best practices to ensure:
1. Increase Revenue
2. Consistent Service delivery
3. Higher customer satisfaction
4. High Performing organizational culture
Bangladesh ARMY has reported multi time increase
in their revenue with guidance of Ibrahim Hossain. See the attached report from
customer below this cv.
Cosmopolitan IT reported for getting more
customers and revenue after training and consultancy from Ibrahim Hossain.
ITIL Expert students have reported for getting
new responsibilities and better job with multiple 6 figures in a month. Almost
every student reported that they are more confident after receiving training
from Mr. Ibrahim Hossain
Mr. Hossain also had years of practical
experience in IT Service management, and Telecom Industry on ISO 20000: 2008
and 2013 process implementation, IT Service management tool deployment, lead
and implement ITIL and ITSM tool deployment for companies like Accenture
Bangladesh, Bangladesh Army, Grameenphone Ltd. and World Vision Bangladesh.
By heart he is a trainer and facilitates the
training workshops by managing the dynamics of the groups and corporate. He
consistently upgrades his knowledge and sustains high quality Consulting
Services and training delivery