Course Description

This course provides IT leaders, practitioners, support staff and staff interfacing with the organization’s digital and information systems functions with a practical understanding of the key concepts, common language, principles and practices that enable successful management of modern IT-enabled services. It also prepares delegates for the ITIL® 4 Foundation Certificate Examination. The course is based on the ITIL® 4 best practice service value system.

The Certification can help:

This ITIL foundation provides you with a firm understanding of the ITIL 4 framework, core concepts and terminologies of ITIL service lifecycle. By the end of this ITIL certification, you will understand how ITIL evolved to adopt modern technologies and operational processes as well as the necessary concepts in a service management framework.

Learning Outcomes

    • A holistic approach to the facilitation of co-creation of value with customers and other stakeholders in the form of products and services
    • The guiding principles of ITIL 4
    • The four dimensions of Service Management
    • Key concepts from Lean, Agile, DevOps, and why these are important to deliver business value
    • How ITIL practices described in ITIL 4 will maintain the value and importance provided by the current ITIL processes, whilst at the same time expand to be integrated to different areas of service management and IT, from demand to value.

     ***Certification is Mandatory For this Course***


Exam Format

  • Multiple choice examination questions
  • 40 questions
  • 26 marks required to pass (out of 40 available) – 65%
  • 60 minutes’ duration
  • Closed book



Ibrahim Hossain

Managing Director & CEO at Eduera Limited & Global Skills Development Agency

Mr. Hossain is an award winning EXIN & PEOPLECERT accredited ITIL Expert trainer who has prepared all 8 courseware for ITIL foundation to Expert level. He is also certified ISO/IEC 20000 consultant for IT service Management Processes.

Mr. Hossain trained thousands of professionals with 98% success record started from CANADA, America, UK, Norway, Sweden, South Africa, Bangladesh ARMY, Bangladesh Police, IFC-The World Bank Group, CISCO, Ericsson, HUAWEI, Grameenphone, Robi, Bangla link, Airtel, Digicon, Mirtelecom, and many others.

He received award from customers for delivering outstanding training and rated as 5 start trainer. Here are the reviews
Along with Training and Certification Mr. Hossain helps IT companies to design and implement best practices to ensure:
1. Increase Revenue
2. Consistent Service delivery
3. Higher customer satisfaction
4. High Performing organizational culture

Bangladesh ARMY has reported multi time increase in their revenue with guidance of Ibrahim Hossain. See the attached report from customer below this cv.

Cosmopolitan IT reported for getting more customers and revenue after training and consultancy from Ibrahim Hossain.

ITIL Expert students have reported for getting new responsibilities and better job with multiple 6 figures in a month. Almost every student reported that they are more confident after receiving training from Mr. Ibrahim Hossain

Mr. Hossain also had years of practical experience in IT Service management, and Telecom Industry on ISO 20000: 2008 and 2013 process implementation, IT Service management tool deployment, lead and implement ITIL and ITSM tool deployment for companies like Accenture Bangladesh, Bangladesh Army, Grameenphone Ltd. and World Vision Bangladesh.

By heart he is a trainer and facilitates the training workshops by managing the dynamics of the groups and corporate. He consistently upgrades his knowledge and sustains high quality Consulting Services and training delivery


Write your own review

Kawsar Mahmud
"Global Skills Development Agency is a remarkable learning and skills development center in Bangladesh that I believe by my better understanding. The quality of education is outstanding as well as cost is reasonable. The trainer Ibrahim Bhai is truly exceptional, knowledgeable, well conversed, skillful and resourceful. The management and staff are really helpful. Entertainment and course materials are actually extraordinary. In order to get skills development, my recommendation is Global Skills Development Agency. I wish always, all the best."

Md. Mehedi Hasan
"I have attended PRINCE2 foundation and ITIL foundation course at Global Skills Development Agency. The instructors are very knowledgeable, classes were very interactive and we also get the scope to learn from other participants as well. I would like to recommend Global Skills Development Agency to all who are looking forward to attend some professional courses to get a good scope to learn. Last but not least, special thanks to Ibrahim Bhai and the team for their kind hospitality."

Md.Qamrul Huda
""I have completed (2017) ITIL Foundation and Practitioner from Global Skills Development Agency. Our trainer was Mr. Ibrahim Hossain. He is a professional trainer, very helpful & cooperative. I wish all the best to Global Skills Development Agency. Recently (November 2020) I have completed ISO IEC 27001 and Cobit 5 courses. It's really best IT training center among the Bangladesh. Great presentation style with real life example, excellent, professional and helpful Trainer and Staffs of GSDA. I wish all the best to Global Skills Development Agency.""

Setu Bandhan Saha
"Ibrahim Bhai is one of the best trainer in Bangladesh. He even connects with the most introvert person of the class. The best thing is he helps me to understand the complex ITIL4 lessons with daily life examples. The hospitality from everyone in that office was praiseworthy. I wish to do more training in future if I got the opportunity."

Sakib Mahmud
"Trainers is so friendly with the participants and other members of the agency were also friendly. Training session was very comprehensive. Global Skills Development Agency is recommended."

Md. Monir Hossain
"It's the best learning center in Bangladesh. I liked the overall atmosphere including food & staffing was very much favorable for the trainees. Looking forward to do more courses from Global Skills Development Agency."

Sumitav Sarker
"It was my great pleasure to do ITIL4 foundation course at Global Skills Development Agency. Overall the training coordination was good & interactive. Its help to learn how to plan & perform our day to day professional life in a structured way.I wish all the best to Global Skills Development Agency."