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ITIL® 4

Course Description

This module will focus on the alignment of digital business strategy with IT strategy. The module also covers how disruption from new technologies are impacting organizations in every industry and how business leaders are responding. The pace of evolution in the digital world has never been so fast and organizations need to be flexible and adapt to the ever-changing environment if they want to keep providing value to their customers while remaining competitive in the marketplace. The IT & Digital Strategy module adds a new perspective to the ITIL® suite and elevates the discussion around ITIL® concepts to a strategic level among business leaders and aspiring leaders.

Accredited training for the ITIL® 4 Strategic Leader modules is mandatory to enable a full understanding of the core material. ITIL® 4 Foundation is a prerequisite for ALL modules. In addition, the ITIL®  Leader modules require a minimum of three years of IT managerial experience.

The Certification can help:

This module elevates the discussion around ITIL® concepts to a corporate strategy level, by enabling IT and digital leaders to influence and drive strategic business decisions, by creating an appropriate digital strategy aligned to the wider cross-organizational goals.

Learning Outcomes

    ü  The strategic approaches made possible by digital and information technology to achieve customer/market relevance and operational excellence

    ü  The risks and opportunities of digital and IT strategy

    ü  The steps and techniques involved in defining and advocating for a digital and IT strategy

    ü  How to implement a digital and IT strategy


    ***Certification Exam is  Mandatory for this Course***

Exam Format

  • Multiple choice examination questions
  • 30 questions
  • 21 marks required to pass (out of 30 available) – 70%
  • 60 minutes’ duration
  • Closed book

FAQ

Instructor

Ibrahim Hossain

Managing Director & CEO at Eduera Limited & Global Skills Development Agency

Mr. Hossain is an award winning EXIN & PEOPLECERT accredited ITIL Expert trainer who has prepared all 8 courseware for ITIL foundation to Expert level. He is also certified ISO/IEC 20000 consultant for IT service Management Processes.

Mr. Hossain trained thousands of professionals with 98% success record started from CANADA, America, UK, Norway, Sweden, South Africa, Bangladesh ARMY, Bangladesh Police, IFC-The World Bank Group, CISCO, Ericsson, HUAWEI, Grameenphone, Robi, Bangla link, Airtel, Digicon, Mirtelecom, and many others.

He received award from customers for delivering outstanding training and rated as 5 start trainer. Here are the reviews
Along with Training and Certification Mr. Hossain helps IT companies to design and implement best practices to ensure:
1. Increase Revenue
2. Consistent Service delivery
3. Higher customer satisfaction
4. High Performing organizational culture

Bangladesh ARMY has reported multi time increase in their revenue with guidance of Ibrahim Hossain. See the attached report from customer below this cv.

Cosmopolitan IT reported for getting more customers and revenue after training and consultancy from Ibrahim Hossain.

ITIL Expert students have reported for getting new responsibilities and better job with multiple 6 figures in a month. Almost every student reported that they are more confident after receiving training from Mr. Ibrahim Hossain

Mr. Hossain also had years of practical experience in IT Service management, and Telecom Industry on ISO 20000: 2008 and 2013 process implementation, IT Service management tool deployment, lead and implement ITIL and ITSM tool deployment for companies like Accenture Bangladesh, Bangladesh Army, Grameenphone Ltd. and World Vision Bangladesh.

By heart he is a trainer and facilitates the training workshops by managing the dynamics of the groups and corporate. He consistently upgrades his knowledge and sustains high quality Consulting Services and training delivery

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