What is Meant by ITIL®?
Welcome to ITIL® 4 Foundation. This is the fourth version of ITIL. ITIL stands for "Information Technology Infrastructure Library". After reading this blog you will understand what is meant by ITIL.
Welcome to ITIL® 4 Foundation. This is the fourth version of ITIL®. ITIL®stands for "Information Technology Infrastructure Library". After reading this blog you will understand what is meant by ITIL®.
When the ITIL®journey started, it focused on IT infrastructure. It Became popular as “ITIL®” and continued with the same name.
Now, ITIL® is a Service Management Framework, the most widely adopted framework for the service management in Information Technology domain.
ITIL® 4 wants to introduce you to the management of modern IT enabled Services, Key Concept, Common Language of ITIL® 4 and how you can improve your organization or your work with the ITIL® 4.
It also considered the wider context of customer service values stream, and digital transformation, as well as embracing new ways of working such as lean, agile and DevOps, DevSecOps, Machine learning, AI and other emerging technologies.
We will learn all these new concepts and how they are embedded in IT service management in the advanced module of ITIL4.
The evolution of ITIL®. It started, as I was saying earlier, in late 1980. It is found on the Internet, (The story is available, if you search, you will find it.)
The journey of I started in late 1980. There was an agency called "Center Computer and Telecom Agency' in the U.K. and it was a government organization.
One day the government authorities called the agency "CCTA" and informed their dissatisfaction about IT services CCTA was providing at that moment to different government organizations.
And you know how all the government organizations work! When something went wrong, the first thing they form (You and I can guess that is an) investigation committee. And CCTA at that time also formed an investigation committee, on how to improve the I.T. services or value of the infrastructure services they were providing at this moment to different government organizations.
They come up with a frame framework. They call GITIM
It means 'Government Information Technology Infrastructure Management'. And when they implemented the guidelines of GITIM, the service was significantly improved and authorities were happy.
Later the private organizations started adopting the GITIM and in the 1980s, it came as an ITIL®.
The first book was published in 1989. In 2000-2001, two books were published for ITIL®, service delivery and service support.
In 2007, the most comprehensive framework of five books, the ITIL® V3, ITIL® service strategy, service design, service transition, service operation and (service improvement) continual improvement were published. And it got widely adopted and it get much popularity all over the world. In 2011 when ISO 20000 standard change ITIL® 3 needed to be updated.
So 4 more processes were added in 2011. It was not a new version, but rather a refresher of ITIL® V3 which was published in 2007. Then in 2016 ITIL®published ITIL®Practitioner, focusing on nine Guiding Principles and how you Can Implement ITIL® in organizations. And in 2018, the global community of ITIL® came up with the new framework of ITIL® 4 which is more comprehensive, more advanced to manage the modern enable IT Services. 2020 is a very challenging year for everyone and for all the businesses.
However, if we look at the guideline, you will find everything. How we can even run our organization in such a pandemic or working from home.
There was a guideline like the characteristics, the competence framework, what organizations need to adopt for such a changing moment or a new way of working for this modern world.
So if you go through these ITIL® guidelines, I'm sure you will not only improve your organization, it will also help you to improve your career. In addition, new ways of working in the modern IT world.
ITIL® 4 provides the guidance organizations need to address changing service management challenges and utilize the potential of modern technologies.